We ship worldwide. Below is everything you need to know about delivery times, shipping costs, returns, refunds, and import duties.
Shipping destinations
We ship to most countries worldwide. If your country is not available at checkout, it usually means shipping is temporarily unavailable due to carrier or customs restrictions.
Shipping
Processing time
Orders are processed within 1 to 3 business days after payment is confirmed. During launches and peak periods, processing may take a bit longer due to volume.
Business days exclude weekends and Portuguese public holidays.
Shipping times (from Portugal)
Delivery times depend on your location and the carrier. These are typical estimates:
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Portugal: 1 to 3 business days
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Spain: 2 to 4 business days
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EU (most countries): 3 to 7 business days
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UK: 4 to 8 business days
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USA. Canada: 5 to 12 business days
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UAE. GCC: 5 to 12 business days
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Rest of world: 7 to 15 business days
These are estimates, not guarantees. Customs checks, peak seasons, and local carrier delays can add extra time.
Shipping costs
Shipping cost is calculated at checkout based on destination, package weight and carrier rates. Any free shipping promotions will appear automatically at checkout if available.
Tracking
Once your order ships, you’ll receive a tracking link by email. Tracking can take 24 to 48 hours to start updating after the label is created.
Address accuracy
Please double-check your shipping address before placing the order.
If a package is returned to us due to an incorrect or incomplete address:
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We can reship it. You cover the new shipping cost.
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Or we can refund the item value minus original shipping and any return fees charged by the carrier.
Failed delivery. Unclaimed packages
If delivery attempts fail or a package is not collected and is returned to us, you are responsible for any carrier fees to return the shipment. Refunds, if possible, will be for item value minus original shipping and any return fees.
Delivery delays
Delays can occur due to customs inspections, weather, peak season, or local carrier issues. If tracking looks stuck for an unusual period, contact us and we’ll help investigate, but we cannot control customs timelines.
Lost packages
A package is considered lost when the carrier confirms loss, or when tracking shows no movement for a prolonged period.
If this happens, we will:
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Open an investigation with the carrier
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If confirmed lost, offer a replacement (if stock is available) or a refund
Damaged items
If your order arrives damaged, contact us within 48 hours of delivery with:
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Order number
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Photos of the item
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Photos of the packaging and shipping label
We will assess and offer a replacement, store credit, or refund depending on stock availability and the situation.
Duties. Taxes. Customs
EU orders
If you are ordering within the European Union, there are typically no import duties between EU countries. VAT treatment depends on your destination and how taxes are shown at checkout.
UK orders
UK orders may be subject to UK VAT, import duties, and handling fees depending on the order value and UK rules. These fees are set by the UK government, not by us.
USA. Canada. UAE. International orders
International orders outside the EU may be subject to:
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Import duties
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Local VAT or sales tax
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Customs handling fees charged by the carrier
These charges are set by your government and are not included unless your checkout explicitly states they are included.
If duties are due, the carrier usually contacts you before delivery. You are responsible for paying these fees.
If you refuse to pay duties and the package is returned or destroyed:
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Original shipping is not refundable
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Any refund, if possible, will be item value minus return shipping and any fees charged to us by the carrier
Returns
Return window
We accept returns within 14 days of delivery. Items must be returned in original condition.
If you’re outside this window, contact us anyway. We’ll try to help when possible, but we can’t guarantee approval.
Return eligibility
Returned items must be:
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Unworn, unwashed, and in original condition
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Free of stains, odors, deodorant marks, pet hair, or damage
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With all original tags and packaging included
If an item is returned in unacceptable condition, we may refuse the return or issue a partial refund.
Items not eligible for return
For hygiene and safety reasons, the following are generally not returnable:
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Underwear, socks, or items clearly marked Final Sale
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Gift cards
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Any item damaged due to misuse
Your local consumer protection laws may give you additional rights. Those rights always apply.
How to start a return
Contact our support team with:
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Order number
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Item(s) you want to return
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Reason for return (optional but helpful)
We’ll reply with return instructions.
Return shipping costs
Unless the item is defective or we made an error, return shipping is paid by the customer.
We strongly recommend using a tracked service. If a return is lost in transit, we can’t issue a refund without proof of delivery.
Exchanges
We don’t guarantee exchanges because stock can sell out quickly.
Best option:
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Place a new order for the correct size, then return the original item.
If you contact us fast and stock is available, we’ll try to help arrange an exchange.
Refunds
Refund timing
Once your return is received and inspected:
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Approved refunds are processed within 5 to 10 business days
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Your bank may take additional time to post the funds
What gets refunded
If your return is approved, you receive the item value paid.
Original shipping fees are not refundable unless the return is due to our error or a defective item.
Partial refunds
We may issue partial refunds if items are returned:
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Worn, washed, damaged, or missing packaging
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Without tags
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Not meeting the eligibility conditions above
Cancellations and changes
If you need to cancel or change an order, contact us immediately.
Once an order is processed or shipped, we may not be able to modify it.
Contact
For shipping, returns, and duty questions, contact us at: info@wearcollab.com
Include your order number for faster help.